Terms & Conditions

Revised Terms & Conditions for Alexandra Domont Skincare, LLC Website

Welcome to Alexandra Domont Skincare, LLC's Website

This website (the “Site”) is managed and operated by Alexandra Domont Skincare, LLC. It serves as a platform for consumers to explore, learn about, and buy our skincare products. The terms, conditions, and notices outlined here (collectively, the “Terms”), along with the Alexandra Domont Skincare, LLC Terms & Conditions found at Terms & Conditions (collectively, the “Complete Agreement”), establish the full understanding between you, the user, and Alexandra Domont Skincare, LLC regarding your use of this Site. In the event of any inconsistency between these Terms and the detailed Terms & Conditions, the provisions of these Terms will prevail. Additionally, your use of the Site is governed by our Consumer Privacy Statement, available at Privacy Policy (the “Privacy Statement”).

Before navigating or using our Site, please review the Complete Agreement carefully. Your access to and use of this Site are subject to your full acceptance of the Complete Agreement and the Privacy Statement without modification. This applies equally to casual visitors and registered users of the Site. By utilizing this Site, you are acknowledging your agreement to both the Complete Agreement and the Privacy Statement. If you disagree with any part of the Complete Agreement or the Privacy Statement, please refrain from using the Site.

Note that the Complete Agreement includes a requirement for arbitration for certain disputes, and such disputes are to be resolved exclusively in a forum in California (CA). For specific details, refer to the “Applicable Laws and Disputes” section of these Terms.

Alexandra Domont Skincare, LLC reserves the right to modify these Terms periodically. Any changes will be indicated by an updated “Last Updated” date. It is your responsibility to regularly check these Terms for any changes. Your continued use of the Site after any modifications to the Terms signifies your acceptance of those changes.

Account Creation and Management

  • The use of specific services on this Site may require you to create a user account (an “Account”). There is no fee for creating or maintaining an Account, and having one is not mandatory for making purchases.
  • To set up an Account, you need to provide your name, a valid email address, and any other information we may request, and create a secure password.
  • Confirm that you are a legal resident or citizen of the United States and at least 18 years of age. If you are from Alabama or Nebraska, you must be at least 19, and at least 21 if from Mississippi.
  • You are solely responsible for safeguarding your password and controlling access to your computer. Alexandra Domont Skincare, LLC is not liable for any loss arising from unauthorized use of your Account or password.
  • You agree to bear responsibility for any losses incurred by us or others due to someone else using your Account, with or without your knowledge.
  • Immediately inform us at privacy@alexandradomont.com of any unauthorized Account usage, password breach, or security issues related to the Site.
  • Ensure all information provided to us is accurate, current, and complete, and update it as necessary.

We reserve the right to terminate any Account or refuse transactions at our discretion, including but not limited to instances of non-compliance with this Agreement, fraud, abuse, or misrepresentation.

Limitations of Use

By using this website, you warrant on behalf of yourself and any parties you represent that you will not misuse the website in ways that are illegal or infringe upon the rights of others, including but not limited to unauthorized modification, copying, or distribution of its content.

User-Generated Content

You retain your intellectual property ownership rights over content you submit to us for publication on our website. We will never claim ownership of your content, but we do require a license from you in order to use it.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Alexandra Domont Skincare and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

Payment Options

At Alexandra Domont Skincare, LLC, we offer a variety of payment methods to accommodate your preferences:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and Diners Club.
  • Digital Wallets and Online Payment Services: PayPal, Apple Pay, Google Pay, Meta Pay, and Amazon Pay.
  • Buy Now, Pay Later Services: Afterpay, Klarna, and Shop Pay Installments.
  • Direct Checkout Options: Shop Pay.

Please ensure all payment information is accurate and complete for each transaction. We are committed to secure processing of your payment details in accordance with our Privacy Policy.

Purchase Process

When you decide to buy products or utilize services from our Site, you'll need to provide certain details. This includes, but is not limited to, payment information such as credit card details. You commit to providing information that is accurate, complete, and up-to-date.

  • You agree to cover all charges incurred under your Account or through your payment methods. This includes applicable taxes, shipping, handling, and processing fees associated with your purchases.
  • Your credit card will be charged at the time of shipping the purchased item. For orders shipped to an address different from the billing address, extra verification steps may be required.
  • Sales Tax Collection: Sales tax is applicable and collected on orders within California.
  • All pricing is in U.S. currency, and transactions will be carried out in the same.
  • Our products are sold for personal use only, not for resale. We reserve the right to refuse or cancel orders that we suspect may result in resale.
  • We cannot guarantee the availability or appropriateness of our products and services outside the United States. Users are responsible for complying with applicable laws regarding the purchase, possession, and use of our products.

Alexandra Domont Skincare, LLC retains the right to refuse processing or to cancel any transactions at our discretion.

Shipping Policy

Alexandra Domont Skincare, LLC ships to all 50 states of the United States. We aim for prompt shipping, but delivery times are not guaranteed and depend on order processing times and shipping carrier efficiency.

  • Our primary shipping carrier is USPS, but we reserve the right to use other carriers as needed.
  • Unfortunately, we cannot ship to P.O. Boxes – a valid street address is required.
  • Shipping charges vary based on the option selected at Checkout. Please visit our website for detailed shipping options and geographic availability.

Orders are processed within 24-48 hours of placement, except for orders placed on weekends, which will be processed by the end of the next business day. During peak times, order processing may take an additional 1-2 business days.

Standard Delivery within the U.S. is offered at $9.95 with an expected arrival time of 3-5 business days. Orders received over the weekend will ship the following business day.

Risk of Loss

For all purchases from Alexandra Domont Skincare, LLC, the risk of loss and title for items are transferred to you upon our delivery of the items to USPS, in line with the shipment contract.

Return Policy; Return and Refunds Procedures

At Alexandra Domont Skincare, LLC, we are dedicated to ensuring your satisfaction. Our return policy is as follows:

  • Defective, Damaged, or Incorrect Items: To initiate a return or exchange, please contact our Customer Service for pre-authorization and a return authorization number at care@alexandradomont.com.
  • Items must be purchased directly from AlexandraDomont.com to be eligible for return.
  • If you receive a damaged, defective, or incorrect item, you will not be responsible for return shipping charges. There will be no restocking fee, and a full refund will be issued following our Refund Procedures.
  • To be eligible for a refund, items must be returned to us unopened (unless received in a damaged or defective state) and in their original packaging, including all accessories, within 30 days of our shipment to you.
  • Returns without original packaging or of items that have been used, altered, or damaged, are not eligible for a refund unless they were received in a damaged or defective condition.

Other Returns: All returns, other than for damaged, defective, or incorrectly shipped items, require pre-authorization by our Customer Service. Please contact us at care@alexandradomont.com for authorization. You will be responsible for return shipping costs.

Refund Procedures: Refunds will be issued to the original form of payment. The amount refunded will include the purchase price and applicable sales tax. Please allow sufficient time for the returned item to reach us and be processed. The timing of the credit to your account will be subject to the policies of your credit card issuer.

Deliverable Shipments

If shipments are returned to us as undeliverable, a return shipping fee of $9.95 per package will be charged. This fee will be subtracted from any refund or store credit. We will not issue a refund if the return shipment fee exceeds the item's original purchase price and sales tax.

Code of Conduct

Users of Alexandra Domont Skincare, LLC's Site are expected to follow these guidelines:

  • Do not post false, misleading, or inaccurate information.
  • Avoid content that is hateful, racist, unlawful, abusive, offensive, or disruptive.
  • Do not post defamatory, libelous, or slanderous content.
  • Respect all applicable laws and regulations.
  • Do not misuse the Site for commercial purposes or post third-party information without consent.
  • Respect the privacy of others and do not engage in harassment or harmful activities.
  • Unauthorized access to the Site's systems or networks is prohibited.

Alexandra Domont Skincare, LLC does not guarantee compliance with these guidelines but expects all users to adhere to them.

Contents of the Website - Disclaimer

The materials and content appearing on Alexandra Domont Skincare, LLC’s Site are provided for general information purposes only and are not comprehensive. The Site and its content are provided "as is" and without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. While we endeavor to ensure the content's currentness and accuracy, Alexandra Domont Skincare, LLC does not warrant or make any representations concerning the likely results or reliability of the use of the materials on this website or any linked resources.

Links

Alexandra Domont Skincare has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval or control by Alexandra Domont Skincare of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Operation of the Website - Disclaimer

Alexandra Domont Skincare, LLC cannot guarantee the uninterrupted and error-free operation of the Site and is not responsible for any defects. You are responsible for any necessary servicing or repairs to your computer equipment or software as a result of using the Site.

Limitation of Liability and Indemnification

Alexandra Domont Skincare, LLC will not be liable for any damages arising from the use or inability to use our Site. You agree to indemnify and hold harmless our company and its associates from any claims resulting from your use of the Site or any violations of the Agreement.

In the context of this agreement, "consequential loss" includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise.

In no event shall Alexandra Domont Skincare, LLC or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Alexandra Domont Skincare, LLC or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

Electronic Communications

We may communicate with you electronically, in line with our Privacy Statement, and such electronic communications will satisfy any legal requirements for written communications.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Applicable Law and Disputes

The Agreement is governed by the laws of California, U.S.A., and any disputes arising from this Agreement will be resolved in the state or federal courts located in San Diego County, California. You consent to the exclusive jurisdiction of these courts. Arbitration awards shall be limited to monetary damages and governed by California law.

No Waiver

No failure by Alexandra Domont Skincare, LLC to enforce any rights under the Agreement shall be considered a waiver of those rights.

Contact Us

For assistance or inquiries, you can reach us at: